Returns/Cancellation Policy
Returns and Exchanges - All goods may be returned within 14 days of purchase for a full product refund excluding cost of delivery. Commercial and custom made equipment exclusions apply. Returns will only be accepted by prior arrangement, must have a valid returns number issued by GymRatZ and will be subject to a 15% re-stocking fee unless the reason for return is manufacture defect. It is the purchasers responsibility to ensure goods return undamaged and in a re-saleable condition. Adequate insurance cover should be taken out in case of goods returning damaged or un-saleable. Should goods return damaged, the returnee should claim for cost of goods from their carrier.
NOTE: Supplements, nutrition and tanning products cannot be returned or refunded as the possibility of product contamination cannot be eliminated, neither is supplement taste a reason for return, which is why we try and give as complete a review as possible.
All GymRatZ Commercial Gym Equipment is made to order and to customers individual specification including frame and upholstry colours; as such once manufacture is underway items can not be cancelled and are not subject to refund under Office of Fair Trading Distance Selling Regulations DSRs. See following text from www.oft.gov.uk/distanceselling
Q:Customer wants to return a custom-made item, the Distance Selling Regulations (DSRs) seem to indicate that customers have a lot of
cancellation rights. Can our customers cancel their orders even though they are made to their personal specifications?
A: No, your customer will not have cancellation rights under the DSRs because the goods are custom-made.
